Trying to sign in to an application or service fundamental to your business–only to realize it doesn’t work anymore due to a forgotten update–isn’t the way anyone wants to start a day.
With constant updates and evolving technology, the importance of reliable and responsive support for maintaining the performance and stability of software applications shouldn’t be underrated. Swan offers Service Level Agreements (SLA) that provide tailored support solutions to meet a client’s specific needs and ensure that software remains up-to-date, secure, and fully functional.
So no more early morning panic sessions about forgotten updates.
Dedicated Developer Support and Scalability
With many demands on a businessperson’s time, balancing growing a business with keeping it running smoothly can be difficult. Our SLA services provide you with a developer who is assigned to your project for a set number of hours per month. This developer is your go-to resource for any of the fixes, adjustments, or minor enhancements required to keep your software running smoothly.
- Minimum Pricing: Depending on a company’s probable usage, Swan provides minimum set rates of 20-40 hours per month.
- On-Demand Scaling: A company can easily adjust the level of support as a project grows or encounters more complex issues.
No more spending time that could be spent growing your business on updates as our SLA support staff will keep your applications up-to-date and running smoothly.
Communication and Collaboration
Anyone who has ever gotten lost in a phone tree or hunted through a web page for contact information knows how frustrating and stressful it can be to not have help readily and easily available.
With Swan’s SLA service, developer help will be connected with your team through a preferred communication channel that makes communication on your terms. This ensures seamless collaboration and quick response times when issues arise or adjustments are needed.
- Real-Time Interaction: Direct access to a developer for prompt updates and resolutions.
- Integrated Support: The developer works as an extension of your team and fully understands the nuances of your project.
No more explaining your issues to the seventeenth person in a phone tree, you’ll have access to fast communication with someone who knows your project and can provide the help you need quickly and efficiently.
Scheduled Support
Spending money on products and services a company doesn’t need can drain a business’s resources and damage the bottom line.
Swan’s SLA services can offer a contract that provides support during agreed-upon hours. This approach allows us to offer dedicated, high-quality support without the overhead cost of 24/7 service.This approach focuses on responsiveness and quality rather than around-the-clock availability.
We also offer other SLA contract options in order to allow a company to tailor the support they pay for to their specific needs. Our goal is to provide cost-effective support that fits your business hours and operational needs.
- Tailored Contracts: Swan’s SLA contracts are as unique as our clients to enable them to receive the support they need as they need it to be.
- Cost Effectiveness: By allowing a customer to set the hours and parameters of the SLA service, Swan allows a client to keep more money in their pocket.
Poor cash flow management is the number one reason why businesses fail. Maintaining a steady service support with the option to scale up only when needed helps avoid poor money management.
Tailored Support
Every project is unique. We customize our SLA services to match your application’s specific requirements and provide exactly the level of support you need.
Dedicated Expertise
Swan provides consistent and knowledgeable support from someone who is deeply familiar with your software’s architecture and functionality.
Cost-Effective Solutions
Swan maintains and improves software without the need for full-time staff. By committing to a set number of hours each month, you receive expert support and manage costs.
Minimize your Stress and Maximize Your Time.
Flexible and Scalable
Swan’s services grow with your needs. If you require additional hours or more intensive support for a particular period, Swan adapts to ensure your software remains fully operational and optimized.
Customize Your Plan to Suit Your Needs
1. Initial Assessment: Swan assesses your software to understand your support needs and determine the appropriate level of service.
2. Developer Assignment: A developer with the right expertise is assigned to your project.
3. Communication Setup: Swan and the client establish the primary communication channel to ensure easy collaboration.
4. Ongoing Support: The developer provides ongoing support by addressing any issues, making necessary adjustments, and implementing minor enhancements as needed.
5. Monthly Review: Every month, the provided support is reviewed to ensure it continues to meet a business’s needs and adjust the service level if necessary.
Whether a client wants to maintain a software’s stability, implement minor updates, or make sure any issues are promptly addressed, Swan Software Solutions’ SLAs offer a reliable and cost-effective solution. Contact us to discuss how we can tailor our support services to meet your specific requirements.