Categories: HR/Outsourcing

Why Outsource Your Quality Assurance Service

Outsourcing is a highly efficient practice–usually! When considering whether or not to outsource your quality assurance, many questions pop up, seemingly without clear answers. Is it worth the effort to outsource? What are the advantages? Is the process reliable and transparent? Can my company or organization realistically take advantage of this process?

Let’s start with a definition of outsourcing and work up to why outsourcing your quality assurance service could be a wise decision, depending on your needs.

The Process of Outsourcing

The Swan way of outsourcing work is divided into three simple steps

  1. A company hires us to perform some work within a set time.
  2. We work together to understand exactly what is wanted and needed, making revisions along the way as required or requested.
  3. The work is completed to the satisfaction of both parties.

This process is ideal for many types of tasks, especially those that do not fill a full time staff member’s day.

The process applied to QA

In IT companies there is always a cyclic process and a “floating need” in the staff. Sometimes the QA-department is without work as they wait for an assembly. All of a sudden, the department members are overwhelmed with tasks and necessary tests are forgotten.

Outsourcing your quality assurance service allows you to flexibly control your employees’ workload. When you have less work, you outsource to fewer people. As activity is climbing or peaking, you hire on the necessary contractors. And when there is no work, you do not need to pay salaries to keep specialists in house.

Further Benefits

Apart from the time and expense savings, there are other benefits of outsourcing your QA process that aren’t as well known, yet contribute to your overall savings.

Cut back on training: When you outsource, you are hiring trained employees for a specific task. There is no need to train up another employee within your company to fill the outsourced roles. And when needs change, you can simply hire another contractor or team that can meet them instead of training up a team within the office.

Utilize narrow specialization: Because contractors are hired for specific tasks, you are able to use their more specialized skill set. Unless your company can afford to hire this type of specialist, in-house employees will not have these kinds of deep, specialized skills.

Setting up better project testing: You expect your people in the company to be experienced and know their work. However, there is still a need for testing — a need that can be lost in the business of the day. When you outsource, you free up your in-house team for more testing.

Obtain a different point of view: It should be no surprise that even an experienced and advanced team sometimes needs an outside point of view. With a contracted team working in tandem with your in-house team, both teams benefit from the other team’s critical eye.

Outsourcing has become an integral part of business related to information technology. According to a research conducted by Whitelane Research in cooperation with PA Consulting Group, 77% of IT companies surveyed plan to continue to use the services of IT outsourcers in the Nordic countries, and 44% are going to increase the volume of outsourced tasks.

If outsourcing is suitable for your projects and you have established competent interaction with a reliable service provider of qualified testers, consider this approach to your QA processes.

Swan Software Solutions is ready and willing to help you outsource your quality assurance services. Contact us today to learn more and to explore your outsourcing options!

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